Customer information · Melbourne, Victoria
Terms & Conditions
These car detailing terms explain how Koby's Car Shine handles booking requests, quotes, cancellations and work at your vehicle. They apply to services we provide and booking requests you make.
Effective date: To be confirmed before publication.
Last updated: To be confirmed before publication.
We’ll use this address to reply to your terms question.
01–03 · Booking terms
Appointments, Quotes and Cancellations
A request is not a confirmed appointment until Koby's Car Shine confirms it in writing or verbally. Quotes reflect the vehicle details you provide; we may revise the price after inspection if its condition or requested work differs from what was described.
Give us as much notice as possible to cancel or reschedule. We’ll tell you about any applicable cancellation charge when confirming your appointment. We may also need to change a booking; we’ll contact you and offer another suitable time.
Confirmation matters. Check the agreed scope and price before work begins.
04–06 · Before we start
Access, Water, Power and Vehicle Condition
Provide safe parking, enough room to work around the vehicle and a suitable working surface. Some services need water or power; we’ll confirm those needs before the appointment. Tell us about known damage, mechanical faults, previous repairs and aftermarket finishes that could affect the work.
We’ll note visible pre-existing damage before starting. Please point out anything you want us to check.
Australian consumer protections
Nothing in these terms removes rights or guarantees that cannot be excluded under Australian Consumer Law. The agreed service scope still matters. See the liability terms.
07–09 · On the day
Weather, Payment and Your Property
We may reschedule an outdoor appointment if weather makes the work unsafe or impractical. We’ll contact you to arrange another time.
Payment is due when the service is complete unless we’ve agreed otherwise in writing. We’ll confirm accepted payment methods before the booking. Commercial accounts follow their agreed invoice terms.
Remove valuables and personal belongings before we begin. Items left in the vehicle remain your responsibility.
10–11 · Scope and responsibility
Service Limits and Liability
Some stains, odours, surface defects and coating failures may remain after detailing. We’ll explain known limits before work starts; results depend on the vehicle’s condition and prior treatments.
To the extent the law allows, Koby's Car Shine is not liable for indirect or consequential loss arising from a service. This does not limit rights or remedies that Australian Consumer Law says cannot be limited.
12Commercial accounts
- Invoice timing follows the account terms agreed in writing.
- Fleet schedules may change by agreement when operational needs or site conditions require it.
- The account holder must arrange safe site access and tell us about site-specific requirements.
Questions about these terms
Talk to Koby's Car Shine
Ask us to clarify a clause before you book. We review these service terms periodically.
Before you book
Get a Clear Answer Before Booking
Send your email address and we’ll direct your question to the right person.
For a direct reply, use [email protected].