Your details, handled with care
Privacy Policy
When you book a car clean, you share your name, phone number and service address. Koby's Car Shine uses the information needed to quote, schedule and carry out your service. We don't sell your personal information.
Your address is used to reply to this enquiry. This form opens your email app.
On this page
What We Collect
- Booking and contact
- Your name, phone number, email and service location help us prepare a quote and arrange a visit.
- Vehicle details
- Vehicle type and condition notes help us choose the right service and allow enough time.
- Payment
- Payments are handled through the method used for your service. We don't store card details on this website.
- Website enquiries
- We use the message you send to understand and answer your request.
How We Use and Disclose Information
- Prepare quotes and confirm appointments.
- Schedule and deliver car washing, detailing and exterior protection.
- Follow up about completed work or respond to a service question.
We share only what is needed with booking or payment providers involved in your service. Those providers handle information under their own privacy obligations. We may also disclose information when Australian law requires it.
Keeping Information Secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access is limited to people who need the details to handle a booking or enquiry.
We keep information only while it is needed for its purpose or for legal and business record-keeping obligations.
Your Information Rights
Ask us what personal information we hold about you, or request a correction if something is wrong.
- Email or call us with your request and enough detail to identify the booking.
- We'll confirm receipt, check the information and respond as soon as practicable.
- If you're unhappy with our response, you can complain to the Office of the Australian Information Commissioner.
Five information categories explained on this page. Privacy enquiries: [email protected].
OAIC privacy complaint informationWho This Policy Covers
This policy covers information collected through our website, booking enquiries and delivery of car care services in Melbourne's south-east.
It is written with the Australian Privacy Act and Australian Privacy Principles in mind. We review it periodically.
Questions About Your Privacy?
Contact Koby's Car Shine to ask about your information, request a correction or raise a concern.
This form opens your email app so you can send us a privacy enquiry.